General terms and conditions web site is operated by the company Tolonensis Creation and references to “we”, “us” and “our” shall be deemed to be references to Tolonensis Creation. References to “you” and “your” shall be deemed to be references to person placing an order via this website.

Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website. An order is confirmed by you by clicking on confirmation of order.

All products are subject to acceptance and to availability of the products and we reserve the right not to accept payment, and therefore not to confirm, for whatever reason, any order, including but not limited to reasons resulting from product supply, a problem with the order received, or a problem in completing the delivery.

1 - Products

deLorentis takes every effort and care to ensure that the description and detail on this website are correct at the time of uploading this to the website. However, the specification and descriptions of products is intended to give a general description only. Furthermore, we cannot accept responsibility in any variation in colour between the image on the website and the actual product. Our product colours comply with the international RAL system colour chart and each RAL codification for each product is presented in the features of the product.

2 - Price and payment

A - The prices

All prices on our website are in Euros (€) and are inclusive of VAT at the current rate.

The total amount of the order is indicated in the cart. Shipment cost and taxes are included in this amount.

Tolonensis Creation reserves the right to change prices without prior notice.

The amount of VAT is 23% corresponds to the VAT tax rate for these products in Poland.

B - The payment

Payment can be made using HiPay, PayPal or Bank wire method.

- Bank cards : You will be required to confirm that the card being used is yours. All payments are subject to validation checks and we may share your personal information with such parties that enable us to do these checks. If you refuse such checks, this may lead to delay or non-delivery of products for which we will not be liable,

- Wire transfer : Our bank data are presented hereafter.

Bank Przemysłowo-Handlowy PBK SA o/ Kędzierzyn-Koźle Aleja Jana Pawła II 7, 47-220 Kędzierzyn-Koźle, Poland.
IBAN : PL 45 1060 0076 0000 3300 0064 9261
Do not forget to indicate as wire operation description your order number.

3 - Shipping

Products will be despatched within 2 working days and usually delivered within 3-6 business days of your order, depending on the country destination within the EU. Several more days are needed for shipping in countries such as USA, Canada, Australia, Japan...

Once we despatch the products we cannot be liable for any delay by post and to this extent we will not enter into any compensation agreement due to the late delivery of any item.

If, upon delivery, the exterior of the parcel is not perfect, you will proceed with its opening in the presence of the carrier to check the status of the product you ordered.

If any damage to the product is noticed, you will detail precisely on the delivery order and contact Tolonensis Creation to inform about any problem.

4 - Return

You may cancel a contract to purchase a product at any time within 10 working days after the day you received the relevant product subject to the limitations described hereafter : you must inform us in writing and return the product to us immediately, in the same condition in which you have received it.

Product returned by you in accordance with this section will be refunded in full. However, you will be responsible for paying the cost of returning the product to us. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

It is mandatory for you to return the product in the same conditions you received it, using the original package.

Please ensure when returning any item you enclose a copy of your original invoice, wrap well and send to :
Tolonensis Creation. ul. Skarbka z Gór. 140A lok.21 - 03-287 Warsaw, Poland.

5 - Refund

We will refund the costs of postage when the item returned is faulty. In all above cases, we will process the refund due to you within thirty (30) days of receipt of the product or products. We will not refund the outgoing postage cost to you.

6 - Warranty

Our wall clocks have a three-year warranty starting at the delivery date. Clock installation must comply with your recommendations.

7 - Protection

All deLorentis products are designed and owned by Tolonensis Creation.

It is strictly prohibited to copy or distribute all designs presented in this site.